Etiquette & Protocol Training Course

• Instructor: ProjectX
• Lectures: 3
• Duration: 3 days

📚 Course Objective

By the end of this 3-day course, participants will:

1. Understand the principles of professional etiquette and protocol in diverse environments.
2. Learn effective communication skills for formal and informal settings.
3. Develop confidence in handling meetings, business dinners, and official events.
4. Master cultural awareness and cross-cultural communication protocols.
5. Apply etiquette and protocol standards in both personal and professional scenarios.

🛠️ Teaching Methods

• Interactive Lectures: Explore the foundations of etiquette and protocol.
• Role-Play: Practice real-life etiquette scenarios in business and social settings.
• Workshops: Hands-on training in table manners, greetings, and introductions.
• Case Studies: Analyze success stories and common etiquette pitfalls.
• Group Discussions: Share cultural and regional perspectives on etiquette.

📑 Course Outline

Day 1: Professional Etiquette Essentials

• The importance of etiquette in professional environments.
• First impressions: Dress code, body language, and handshake etiquette.
• Effective verbal and non-verbal communication.
• Proper email, phone, and written communication protocols.
• Activity: Practice professional introductions and greetings.

Day 2: Business Protocol and Social Etiquette

• Meeting etiquette: Hosting, attending, and participating professionally.
• Networking do’s and don’ts.
• Dining etiquette: Table manners and formal dinner protocols.
• Gift-giving and receiving in professional contexts.
• Workshop: Simulated business luncheon with etiquette exercises.

Day 3: Cross-Cultural Etiquette and Diplomacy

• Understanding cultural differences in professional settings.
• Do’s and don’ts in international business etiquette.
• Formal event protocols and seating arrangements.
• Managing diplomatic situations and conflict resolution.
• Role-Play: Cross-cultural communication scenario practice.

📝 Evaluation Criteria:

• Participation in discussions and activities: 30%
• Workshop and role-play outcomes: 30%
• Final etiquette and protocol presentation: 40%

🎯 Target Audience:

• Business Professionals
• Executives and Managers
• Public Relations and Event Coordinators
• Government Officials
• Individuals seeking to improve their personal and professional image